Holly Ross, former executive director of the Nonprofit Technology Network (NTEN) in Portland, Ore., and now head of the Drupal Association, set out a list of Dos and Don’ts to make dealing with technology much easier:
- Let mission and strategy be the guides when making technology decisions.
- Establish strong systems. Staff can’t get mission-critical work done if they have to reboot the system every half-hour.
- Plan. A crystal ball isn’t necessary to plan for technology needs.
- Evaluate continuously. Learning from experience isn’t possible without stopping to reflect from time to time.
- Make technology decisions based solely on cost. It is only one factor in determining the value and expense of technology.
- Forget to include staff in technology decisions. Allies will be needed while new systems are being implemented.
- Select mission-critical software such as a donor database without first documenting key business processes.